Community Report

Customer Success: A Goldmine Of Growth

Unleash the potential of CS.

πŸ”¦ We think it's about time Customer Success gets the spotlight, want to know why?

For far too long, Customer Success Management (CSM) has been relegated to the role of problem-solver, yet it's sorely lacking the respect it deserves, across various departments and the top leaders of the business.

We’re going to disrupt that status quo.

Teaming up with Chorum, we're unleashing our first interview-led report that delves deep into the challenges plaguing the CSM space. We're flipping the script on how businesses perceive CSM – it's not just a support line; it's the beating heart of growth and retention strategies.

Are we taking Customer Success seriously enough? You'll have to download our upcoming free report to find out for sure...

Inside this free report:

βœ”οΈ The CSM role defined (hint: it's not Customer Support). 

βœ”οΈ Growth-driven KPIs within the CS function.

βœ”οΈ Best practices for setting up an effective CS team. 

βœ”οΈ How to increase retention rates through Customer Success. 

βœ”οΈ How to empower CSMs.

This is an interview-led report, meaning you'll gain access to insights and experiences from:

πŸš€ Alice Edwards, Director of CS at Futr

πŸš€ Amanda Ismail, Customer Onboarding APAC at Bynder 

πŸš€ Amolakh Calais, Head of Revenue at Cobweb 

πŸš€ Andrew Brock, Former Head of CS at MYOB 

πŸš€ Andrew Szmytka, CS Leader APAC at Gloat 

πŸš€ Bhumika Arora, Founder & CCO of Ruffday 

πŸš€ Carmen Gallagher, Managing Director at INgaged Pty Ltd

πŸš€ Felix Von Gellhorn, CS Director at Wirely

πŸš€ Gary Rubenstein, Head of CS APAC at WalkMeβ„’

πŸš€ Steven Ly, Head of CS at Strongroom AI

πŸš€ Zach Pinfold, Supply Chain Manager - CS at CoRsafe (NTI)

πŸš€ Jessica Jeffries, Co-Founder & CEO of Chorum 


Download your free copy now!



Get it in your inbox

Expert led, data-backed reports to give you the latest ecosystem insights and 'know how' for scaling and growth.

More for the community


Subscribe to our newsletter

Let’s connect our humans.

Don’t think, act.

Contact Us